❊ What kind of shoes should I wear?

This depends on the time of year and weather, plus what kind of trip you are doing ie. Half-day or a multi-day trek. In winter it is important to have above-ankle, lace up, waterproof winter boots. NOT the moon boots type or trainers. In summer you can wear more lightweight walking boots, with good Vibram soles for moving across more rocky terrain. On a multi-day trek, it is important to have above-ankle but lightweight boots to protect your feet whilst carrying heavier loads.

❊ How long are the sessions?

This depends on what activity you are booked onto: For a ½ day snowshoe trip - 2.5 hrs, Full day snowshoe trip - 6 hrs, Evening Snowshoe trip – 1hr, ½ day Summer trip - 3hrs, Full day Summer trip -7hrs

❊ Where will I be picked up from?

If you have booked a private trip at any point throughout the year, you will be picked up from your chosen spot/ accommodation at your chosen time. Group trips in Winter - pick up is 9am at the Palais de Sport, Morzine. Group tris in Summer - pick up is at 9am at the Office de Tourism, Gréolières. Any evening summer, Forest Bathing hikes will start from Maison de la Source, Gréolières at 18hrs. NB. The exact details of the place/time of your booking will be confirmed with your guide beforehand.

❊ What happens if it is bad weather?

If bad weather is forecast, we will try to change the route to a more sheltered location. In Winter, we are still able to snowshoe when it is raining by choosing a route that is above the freezing point. Snowshoeing in the forest is a beautiful thing to do when it is snowing. If the bad weather is deemed too dangerous to venture out, we will cancel the trip and re-organise or refund you your money.

❊ What equipment do we need?

In Winter, you will need a rucksack, hat & gloves, sunglasses, water bottle (1ltr), spare top and any personal medication that might be needed. ie. an inhaler. Wear clothes appropriate for walking in the snow, with a waterproof outer layer (it is best to avoid heavy ski clothing). In Summer you will need a rucksack, sunglasses, suncream, sunhat, water bottle ( 1.5ltr) and any medication. For the Camps, Retreats and Multi-day treks, you will be sent a more extensive kit list with your booking.

❊ Can I use my own equipment?

Yes, you can absolutely use your own equipment if you would like to do so.

❊ How do I pay?

You can pay online via bookwhen (follow the Book button to book online) or by bank transfer or cash on the day to your guide upon arrival if it is a last-minute booking.

❊ What are you cancellation terms/refund policy?

Please refer to our Cancellation terms and refund policy found on our website/booking page.

❊ Can children and/or dogs come?

YES. We will need to be notified in advance to ensure the guide has made the correct route choice.

❊ How will I cope in a group session? What does my fitness level need to be?

If you have any worries about your fitness levels, please give us a call or send us an email and we can talk about this in advance. At the time of the booking, please fill out the short Medical Declaration Form to ensure we are aware of any fitness/ health or medical issues that might affect your physical ability on the trip. Group trips are always catered to different levels of abilities, but sometimes this means that fitter people will need to slow down a little to ensure the group stay together. A private trip will be tailor-made to your own personal fitness levels.

❊ Can I join a trek following an operation/injury?

Walking/snowshoeing is a very good way to rehabilitate after an operation, depending upon the type of operation of course. At the time of booking, please fill out the short Medical Declaration Form to ensure we are aware of any fitness/ health or medical issues.