Terms & Conditions
1. Booking conditions.
Magical Snow/Summer Treks (MST) is the booking and marketing platform of Simone Simpson. By booking an activity, you accept to be bound by these terms and conditions. When a group makes a booking all participants within the group agree individually to be bound by these terms and conditions.
All booking arrangements are made directly with MST, Gréolières, 06620. All documents and descriptions have been written in English and then translated into French. In case of doubt, the original English wording shall take precedence. All terms and conditions between you, the client and MST are to be governed by and held under the jurisdiction of the courts of France.
When you make a booking online with MST you must pay in full before the activity begins, the event is not confirmed until full payment has been received and as such may not go ahead.
3. Participant numbers
Open Groups: Maximum numbers: In order for us to give a more personal experience and to maintain client safety, in open group events, a maximum number of participants will be clearly displayed for each event. If the maximum number of participants is reached, we will operate a waiting list. Where possible we will supply an extra guide but this cannot always be guaranteed. Minimum group numbers will operate where we work in conjunction with a partner. A full refund will be made if this number is not reached.
Private groups: the maximum number of clients in a group is limited by the number of leaders that can be supplied in a ratio of 1 leader and up to 12 clients. This number of clients may be less if transportation is a limiting factor. A minimum number of 1 client is required for a private group booking.
4. Travel arrangements
Unless transport is specified with your booking, you are responsible for making your own travel and accommodation arrangements. We cannot be held liable for any losses incurred in respect of any travel or accommodation booking or any other related costs, howsoever incurred.
Should you or any member of your party need to cancel your booked event, the lead person who completed the booking form must immediately advise us by calling 0646021612 or writing via email to firstname.lastname@example.org. Cancellation charges will then be payable as set out below to compensate us for the cost of cancelling your booking. These charges are calculated from the date written notice of the cancellation is received by us. Please be advised in addition to these cancellation charges, if you pay online, an administration fee of up to 5% will be taken off the amount of your refund.
For the period before an event within which written notification of cancellation is received by us, the cancellation charge will be:
More than 4 weeks = 20% of the full amount due
2-4 weeks = 50% of the full amount due
Less than 2 weeks = 100% of the full amount due
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your own appropriate insurance policy. As an alternative, we may be able to offer a credit voucher for the full amount actually paid, which is valid for 24 months from the intended start date of the event.
This is subject to availability and prior agreement. Cancellation by us: If we need to cancel an event for any reason, other than those listed under Insurance and Force Majeure, we will offer you an alternative time and day, or a full credit voucher, or a 100% refund. This also applies if an event is postponed.
Please note that in respect of a cancellation due to you being ill or injured, a credit voucher only will be issued.
6. Fitness & medical declarations
We require you to fill out the Medical Declaration form at the time of booking. This also asks if you ‘ARE FIT FOR PURPOSE’, which is your responsibility to ensure that you are indeed ready to undertake your chosen activity.
We also require you to declare any medical issues, that may have arisen since signing the declaration, to our leaders at the start of your activity. All our leaders are first aid trained but it is your responsibility to look after your own personal welfare and carry necessary personal medication with you whilst on an event. If you feel unwell during an event, please notify the leader immediately.
It is a condition of booking an event with us and a legal requirement in France, that you are insured against medical expenses, injury, illness, death, cost of repatriation and personal accident risk, including helicopter evacuation. You must ensure that your insurance covers rescue from the mountains, and from the activity that you are undertaking. It is the right of the leader to make a decision to call for a helicopter rescue, and any costs relating to this will be your responsibility. Any subsequent costs incurred for expenses, including but not limited to, hospitalisation and transport to and from the hospital is your responsibility.
You are also entirely responsible for ensuring that your insurance is adequate for the particular needs of your chosen activity – we do not individually validate insurance policies. As part of this, please ensure that your insurance covers you to an altitude of 3000m. We reserve the right to cancel your booking at any time if we are not satisfied that you have adequate insurance in place.
All personal effects are taken at your own risk. We will not be responsible for any loss, damage or accident to personal property, however incurred. You are advised to check the limitations of your insurance policy in this respect.
8. Personal risk
We maintain high professional standards of client care and safety. We take due care and only use leaders who are appropriately qualified and legally permitted to work in the country we run events in. In choosing to undertake activities in a mountain environment you accept that these activities may pose a danger of personal injury and even death. All clients must be aware of and accept these risks and be responsible for their own actions and involvement in such activities.
9. Transferring to another event
If after you have booked and paid for an event, you wish to transfer to another event, we will endeavour to arrange this but it may not always be possible due to, but not limited to, the number of booked clients on the alternative event, the weather or other reason outside of our control. You are responsible for covering any costs incurred including resulting costs of Cancellation
10. Force majeure
If MST, or any of our leaders is prevented (either directly or indirectly) from performing any of its obligations under this agreement by reasons of act of god, adverse weather conditions, strikes, fire, breakdowns, interruption of transport, medical incapacity, government or political actions, acts of war or terrorism, acts or omissions of a third party, pandemics or for any other cause whatsoever outside our reasonable control, we shall not be liable for any resulting loss, cost or expense of any nature.
11. Data Protection
You give us permission to share any personal information you supply within MST and with any other leaders that we use, in order for them to be able to provide an appropriate level of service, or, if legally so required, with government agencies. We do not share this data with any other Third party.
12. Participation Statement
MST recognises that going into mountain areas is hazardous, and, when adventurous activities are added, the hazards are inevitably increased. This implies a potential risk of injury or, in extreme circumstances, loss of life. Anyone considering taking part in one of our events needs to consider this very seriously. By choosing to book with us you take responsibility for your participation and acknowledge and accept these risks.
13. Gift Vouchers
Gift vouchers are for named individuals only. They are not transferrable and can only be used once. They can be used for full or partial payment towards any available MST activity. They will have an expiry date of 24 months from the date of issue. Full payment of the gift voucher must be received before it is issued.